Shared team inbox
Let multiple team members handle conversations from one WhatsApp Business number, with routing and handover between automation and people.
A Ci CORP product · Official WhatsApp Business API
Wa TawasulTurn WhatsApp into
a business operating channel.
Bring customer conversations, campaigns, automation, sales follow-up and support into one managed WhatsApp Business API platform—built around the official WhatsApp Cloud API.
One platform for marketing, sales, service and automation.
Wa Tawasul
Connect. Automate.
Convert.WhatsApp Business API · AI · Automation · CRM
Convert.WhatsApp Business API · AI · Automation · CRM
InboxOne team. One number.Handle conversations across multiple agents.
AutomateBuild flows visually.Qualify, route, follow up and respond automatically.
BroadcastReach opted-in audiences.Send campaigns, reminders and updates at scale.
ConnectWork with your stack.CRM, commerce, payments, APIs and webhooks.
More than a shared inbox
From first message
to measurable outcome.
Wa Tawasul is designed for businesses that have outgrown handling WhatsApp from a single phone. It gives teams a structured platform for customer conversations, campaign delivery, automated journeys and connected business workflows.
Use WhatsApp for lead capture, sales follow-up, appointment reminders, customer support, notifications, forms, payments and more—while keeping your team, data and automation in one operating layer.
✓ Official WhatsApp Business API✓ Fully managed onboarding✓ Multi-agent conversations✓ Automation & integrations
Everything in one platform
Built around the way
your customers already communicate.
From a first enquiry to a repeat customer, Wa Tawasul brings the core WhatsApp Business API capabilities your team needs into one managed platform.
Broadcast messaging
Send Meta-approved messages to opted-in customer segments for offers, announcements, reminders and operational updates.
AI-powered conversations
Use AI-assisted chat and automated flows to answer questions, qualify leads and keep conversations moving outside normal working hours.
WhatsApp Forms & Flows
Collect structured information inside the WhatsApp journey for enquiries, bookings, lead qualification and other guided customer actions.
CRM & audience management
Organise contacts, tags, engagement history and segments so teams can follow up with the right audience instead of treating every contact the same.
Real-time performance
Track message delivery, reads, replies, clicks and campaign activity so you can see what customers are responding to and improve the next action.
Click-to-WhatsApp campaigns
Move customers from Facebook and Instagram ads directly into a WhatsApp conversation, then automate the first response and qualification journey.
Payments & commerce journeys
Connect WhatsApp to product, order and payment workflows so customers can move from conversation into the next commercial step.
Work from anywhere
Keep customer conversations accessible beyond the desktop with mobile access for teams that need to respond while moving.
Flowmaker
Build the conversation.
Then let it run.
Wa Tawasul’s visual automation layer lets teams turn repetitive WhatsApp tasks into structured journeys without rebuilding the same process by hand every day.
NO-CODE AUTOMATION
From enquiry to action—automatically.
Create guided journeys for lead qualification, routing, follow-up, appointment reminders, FAQs, internal alerts and connected business actions.
Trigger→Qualify→Route→Act→Follow up
Smart routingSend chats to the right person or department.
Drip follow-upNurture leads with scheduled automated messages.
Human handoverMove from AI or automation to a live agent when needed.
Event-driven actionsUse webhooks and APIs to trigger work in connected systems.
If it connects, we automate it
Make WhatsApp
work harder for your business.
Keep your CRM, commerce platform, calendars, forms, email tools and internal systems connected instead of creating another isolated customer channel.
Sync contacts, leads, deals and activity with systems such as HubSpot, Zoho, Salesforce, Odoo and other supported CRMs.
Connect product, order, payment and customer workflows across WooCommerce, Shopify, gateways and other commerce systems.
Let customers choose times, receive confirmations and get reminders through connected booking and calendar workflows.
Use direct APIs, webhooks, n8n, Zapier or Make to connect WhatsApp with proprietary or third-party software.
Built for real customer journeys
One platform.
Many business workflows.
The platform adapts to different industries because the underlying need is the same: respond faster, automate repetitive work and keep the customer journey connected.
HealthcareEnquiries, appointments & follow-up
EducationAdmissions, parent communication & reminders
Real EstateLead qualification, listings & viewings
HospitalityReservations, guest communication & service
Retail & E-commerceProducts, orders, payments & support
Professional ServicesLead capture, consultation & follow-up
One price. Every tool.
AED 500 per month.
No tiers. No feature gates.
Wa Tawasul keeps pricing deliberately simple. One subscription gives your business access to the platform tools—so you choose what your operation needs, not which pricing tier unlocks it.
Wa Tawasul monthly subscription
One platform.
Start with Wa Tawasul ↗
AED 500
per month
One platform.
One price.
Use the tools your business needs without upgrading through artificial feature tiers.
NO TIERSALL PLATFORM TOOLSMANAGED ONBOARDING
Everything your team needs to run WhatsApp professionally.
From conversations and broadcasts to automation, CRM, AI and integrations, the platform is available under one straightforward monthly subscription. There is no Basic, Pro or Enterprise feature ladder.
Shared team inboxMulti-agent customer conversations from one WhatsApp Business number.
Broadcast campaignsSegment audiences and send approved WhatsApp campaigns at scale.
Flowmaker automationBuild qualification, routing, follow-up and event-driven workflows.
AI-powered conversationsUse AI within customer journeys and automated response workflows.
CRM & audience toolsManage contacts, tags, segments, engagement and follow-up.
Forms, analytics & integrationsConnect customer journeys to data, APIs, commerce and business systems.
AED 500/month is the Wa Tawasul platform subscription. Meta/WhatsApp messaging charges, third-party services, payment-gateway fees or other external usage costs are separate where applicable.
Simple by design: one subscription, the full platform, and room to use more tools as your WhatsApp operation grows.
Fully managed
Technology without
the technical headache.
Wa Tawasul is built to make the WhatsApp Business API practical for everyday businesses. The platform combines the software with onboarding, setup assistance and ongoing support so your team can focus on using the channel—not figuring out the infrastructure behind it.
Official API onboardingGuided setup for your WhatsApp Business account.
Automation setupHelp turning your customer journeys into working flows.
One platformCore features without forcing teams through multiple tiers.
Ongoing supportPortal, knowledge base and support for operational questions.
Operate responsibly
Automation with
business control.
WhatsApp automation works best when permissions, templates, opt-ins, routing and system access are designed around the way your organisation actually operates.
Meta-approved messagingUse approved templates and official WhatsApp Business API rules.
Role-based teamsGive staff access appropriate to their responsibilities.
Human handoverEscalate conversations when automation should stop.
Connected dataUse APIs and integrations without making WhatsApp the system of record.
Continue to Wa Tawasul
Make WhatsApp
work harder for your business.
Explore the full platform, current features, WhatsApp Business API guidance and onboarding information on the dedicated Wa Tawasul website.
Official product websiteVisit watawasul.ae ↗